Disclaimer: Purchasers of company products from independent retailers must refer to each individual retailer’s policies on returning products. These terms and conditions are intended to provide information only to authorized retailers who purchase company products directly from our site. This return policy is not intended to provide information to the general public and therefore, should not be relied upon.
A. DEFECTIVE PRODUCTS. You shall inspect all products immediately upon receipt. You shall inform company in writing within five (5) business days following receipt of any non-conforming products, at which time a course of action for addressing the issue will be determined.
B. CONSIGNMENT RETURNS. If you desire to return any products that you are holding on consignment, company reserves the right to charge you a refurbishing fee equal to fifteen to twenty percent (15%-20%) of the cost of the product if the product is not returned in substantially the same condition it was in when originally furnished. All shipping costs incurred in connection with return of consignment products shall be borne by you.
C. REGULAR RETURNS. All stock returns must be pre-approved by company, which in turn shall issue to you a return authorization number. Company reserves the right to charge you restocking fee equal to fifteen to twenty-five percent (15%-25%) of the cost of the product. All shipping costs incurred in connection with such returns shall be borne by you.